Speaking
at the launch which took place at the bank’s Head Office, Barclays Head of
Products, Segments and Retail Strategy & Acting Retail Director, Musa Kitoi
said that with the service guarantee initiative, the bank commits to provide
the customer delivery of service at a defined standard and defined time.
He said
that the initiative aims to give its customers much easier in financial
transactions across the country.
“Barclays
strive to deliver on expectations every time a customer walks into the bank
with our service guarantee initiative we make a promise to our customers to
deliver a more efficient and effective service,”
“To
begin with, we guarantee that a customer can apply and receive his ATM card
within 20 minutes and we also guarantee cheque book deliver y within 5 days;
these turn around times are the fastest you can get in the market. Furthermore,
we also commit to compensate customers within 24 hours of discovering that
there has been a service breach,” said Kitoi
He said
that they are proud to be the first bank to introduce such as unique initiative
in the Tanzanian market and East African region at large.
Kitoi
added that Barclays bank endeavors to lead the industry by offering a new way
to bank that combines great technologies and the best people to people service.
He
further noted that the bank has made tremendous strides to enhance the overall
customer experience through launching of various initiatives which are geared
to reduce queues, ling turn around times, and manual processes that are paper
intensive to a bank.
“Our aim
is to be the bank where service is guaranteed to customers and where processes
are automated to make banking easier and more convenient and therefore we will
continue offering a range of new services designed to do exactly that, giving
our customers time to focus on running their business,” Kitoi Further
explained.
On her
part, Barclays Bank Strategic Project Manager, Jane Mbwilo said that recently
the bank launched Paperless banking where customers deposits or withdrawals. In
addition, the bank has invested in new technology and ways to make banking
simpler and easier for all their customers to use these alternate channels.
She said
that Barclays strategy highlights implementation of technology that makes
customers lives much easier while introducing efficiencies that drive costs
lower for the bank and therefore for the customers.
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