National Bank of Commerce (NBC) has launched
hotlines service across several of its branches in a bid to further provide
exceptional banking services to its customers, the newly service will be used
by the bank customers when visiting the branches across the country.
The launch was held at NBC’s flagship branch,
Corporate Branch, situated along the corner of Azikiwe Street and Sokoine Drive
in Dar es Salaam at the weekend.
Speaking during the official launching, NBC’s Chief
Operating Officer, Maharage Chande said that the bank opens more rooms for its
customers to enjoy the banking services offered by the NBC through its 52
branches countywide.
“We centre our customers on everything that we do
and as such it is paramount that we offer exceptional service, in order to meet
their expectations,”
“We know that our customers may sometimes have
queries, which may need clarification and this initiative will provide them
with an alternative to channel their queries,” he added.
The bank launched the initiative across 8 branches
namely, Morogoro, Tunduma, Nyanza, Shinyanga, Mbeya, Karatu, Zanzibar and
Corporate, with the aim to enhance customer service by collecting customer
feedback.
Chande further noted that customers can use the
Hotlines to provide suggestions and compliments, deliver complaints or have
their queries answered, when visiting the branches.
He explained further that the lines are directly
connected to the bank’s contact centre, where agents work round the clock to
answer customer queries. All that the customer needs to do is just pick up the
phone, and go through the options which will connect them to a customer service
agent.
On her part, the NBC Head of Customer Experience
Jane Dogani said “we highly value our customer’s feedback and as such we use
every opportunity availed to us to collect more, so we work towards improving
different areas which may need improvement so that we can meet our customer’s
expectations,” she added.
However, she noted that the lines are not just for
complaints and queries, if the customer visit one of their branches and receive
great service, he or she can pick up the phone and let them know so that they
can use that as a benchmark to provide even better service.
Not only that but the bank has several products in
the Tanzanian market such as Islamic Banking services which started service in
May 2010 and it currently offers Islamic savings, Islamic current, Islamic
business and Islamic corporate accounts, which are interest free and comply
with Shari'ah laws.
Ends.
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